My print job didn't send to the printer
Answer
If a print job doesn't appear at the printer after being sent from a Mac, it might be due to an incorrect username on the print job. Follow these steps:
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Open the Print Center icon on the Mac application toolbar.
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Check if the job status says “Waiting for authorization.”
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If it does, click the tiny pause icon next to the print job to open the authentication screen.
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In the authentication screen, the user can update their username.